36 sites, 12,269 entries and counting...     Get a free blog; Join a Weblog Network!

Zappos Pays Employees $1000 To Quit After Training

Thursday May 22, 2008 • 1 Comment 

ZapposWow…Zappos, the online shoe company that I Love Love Love because it offers free shipping, is determined to have the very best when it comes to customer service!

Zappos puts trainees through a very intensive 4-week training program for which employees are fully paid (nice!). The company then presents the freshly trained group with a twist: something called The Offer, which basically goes like this: “If you quit today, we will pay you for the amount of time you’ve worked, plus we will offer you a $1,000 bonus.”

Amazing, isn’t it? Zappos wants the very best and truly committed employees— and what an inventive way to ensure that the company gets just that!

Zappos is expecting to generate sales of more than $1 billion this year, up from just $70 million five years ago. The spectacular shoe company can contribute much of its success to Its huge selection—four million pairs of shoes (and other items, such as handbags and apparel) in a warehouse in Kentucky next to a UPS hub. Zappos also offers free, four-day delivery. That’s pretty good. But most of the time it delivers next-day service–surprising and delighting customers. Zappos also offers free returns—if you don’t like the shoes, you box the them up and send them back to Zappos for no charge.

But their incredible customer service is a remarkable, and I am sure a big reason why customers are so loyal to the online shoe store.

Imagine a voice on the other end of your phone that really cares about your satisfaction. There are no scripted responses, no robotic sounding solutions. The customer care representative you speak with is free to do whatever it takes to make you, the customer, happy.

So, did I mention that I Love Zappos?

source